Summary Experience

  • Seasoned leader with extensive experience directing team members and contractors on large scale web projects

  • 15+ years of experience in all aspects of web design, development & management

  • Expert in user-centered / UX design principles, using feedback and best practices to inform interface and content development decisions

  • Knowledgeable in multiple styling and programming languages and various content management systems
  • Familiar and comfortable with both agile and traditional project management practices

3/2020 – Present
IT Specialist Web Manager, Centers for Medicare & Medicaid Services

CMS.gov, Healthcare.gov, Medicare.gov
Co-lead all day-to-day, short-term, and long-term planning and web operations for CMS.gov, Medicare.gov, and Healthcare.gov - sites that receive scores of millions of visitors each year.


12/2016 – 3/2020
Web Manager, Centers for Medicare & Medicaid Services

https://go.cms.gov/CPI
Digital team lead for the Center for Program Integrity (CPI)

  • Led efforts to improve the overall web presence for CMS’s fraud fighting branch

  • Spearheaded content overhaul efforts, which included creating writing guides, hosting writing workshops for web writers, and building governance and content strategy around CPI’s web publication process

  • Created and implemented a completely new design for CPI web


10/2015 – 12/2016
Public Affairs Specialist, Centers for Medicare & Medicaid Services

Managed  @CMSgov Twitter, @Medicaregov Twitter, and Medicare Facebook accounts, with combined followers of over 500,000 across the two social media platforms

  • Developed, and managed contractor development of, content for social channels

  • Conducted analysis of effectiveness of organic social efforts


05/2014 – 10/2015
Health Information Specialist, Centers for Medicare & Medicaid Services

Open Payments
Responsible for the Open Payments transparency program’s website and data interface builds, including the initial launch of Open Payments data to the public

  • Directed multiple contractors on implementation and updates

  • In addition to web responsibilities, I wrote a significant portion of the program’s first Report to Congress


04/2013 – 05/2014
Program Analyst, Web Management: Food and Drug Administration

Hired as the Office of Regulatory Affairs’ (ORA) first full-time web manager, I managed, at peak, a total of 19 web projects on a myriad of subjects with multiple business owners

  • Managed a team of ORA employees and contractors on all ORA’s web work

  • Chaired the ORA web council

  • Represented ORA on the FDA web council


09/2009 – 04/2013
Web Manager, Senior Web Manager: Recovery Accountability & Transparency Board

Coordinated all transparency efforts as web manager, then senior web manager of the high-visibility, award-winning website, Recovery.gov

  • Maximized value to site visitors through careful and constant evaluation of user interface, presentation of data, information architecture, and technical performance

  • Visualized, mocked up, proposed, managed and implemented interactive, 508 compliant, data-driven web interfaces

  • Developed and maintained relationships with internal and external contacts from over 20 government agencies to manage accurate data delivery and develop new material

Additional work experience, prior to August 2009, gladly provided upon request.